Vard Group

Ålesund

Annlaug Midtbust

Global Support Manager

Eivind Rønneberg

Team Leader Support

<p>SEAONICS will lead our customers efficiently and safely to the next level of intelligent, electrified handling and lifting solutions. In this way, we assist our customers to become the best in the world for sustainable exploration, development and harvesting of the ocean space.</p><p>The company is growing, and we are constantly looking for people with curious nature and courage. At Seaonics, you will become a part of a competent and highly specialized team that across disciplines are innovating to provide the best technology on the market worldwide. Are you the new specialist on our team?</p><p>The Technical Support Engineer serves as the primary technical contact for our customers, combining strong technical expertise with effective coordination, communication, and ownership of support cases. The role involves diagnosing and resolving a wide range of technical issues, ensuring structured follow-up, and collaborating with the service department when on-site intervention is required. This position plays a key role in delivering efficient, high-quality technical support and an exceptional customer experience.</p>
<h2>Key responsibilities</h2>
<ul><li>Take full ownership of support tickets: intake, assessment, follow-up, and resolution or escalation</li><li>Coordinate with customers and internal teams, ensuring clear and proactive communication</li><li>Perform initial technical evaluations to determine appropriate next steps</li><li>Prepare work instructions and technical input for the service department when on-site service is needed</li><li>Participate in 24/7 support rotation, ensuring reliable customer assistance outside regular hours</li><li>Monitor and follow up on ongoing cases to ensure progress in line with SLAs</li><li>Provide advanced remote support using diagnostic tools and data analysis to identify, troubleshoot, and resolve technical issues efficiently</li><li>Collaborate closely with internal teams (Service, Engineering, Sales Support) to maintain alignment and deliver consistent service</li></ul>
<h2>Qualifications</h2>
<ul><li>Background from electrical engineering, software or other technical disciplines with relevant work experience and education from technical college, university or through vocational training (fagbrev)</li><li>Maritime experience or industry knowledge, preferrable expertise in fishing or offshore systems/equipment</li><li>Familiarity with technical coordination, customer support or service planning is a strong advantage</li><li>Ability to manage multiple support cases simultaneously and communicate effectively across departments<em></em></li></ul>
<h2>Personal qualities</h2>
<ul><li>Strong organizational and coordination skills</li><li>Proactive, service-minded, and solution-oriented</li><li>Technically confident and comfortable in a fast-paced, customer-facing role</li><li>Commercially aware and focused on delivering customer value</li><li>A collaborative team player who takes responsibility and ensures follow-through</li></ul>
<h2>We can offer</h2>
<ul><li>Positive working environment with challenging tasks in an exciting and international team</li><li>Opportunities for learning and personal development</li><li>Flexible work hours and competitive conditions</li><li>Company health services</li><li>Good pension and insurance agreements</li></ul><p>SEAONICS and VARD recognizes the importance of having fun at work, this is why with VARD Social you will have the chance to bond with colleagues through new experiences and shared interests. The social offer varies throughout the year and includes activities like 'walk and talk' during lunch hours, fjord cruises, cooking lessons, go karting, football practices and wine tasting, just to name a few.</p><p>With the right blend of&nbsp;fun, expertise and hard work, we are creating ships for the future.&nbsp;Join us!&nbsp;</p>