Santander Consumer Bank

Lysaker

Customer Service Team Leader -- Build and Lead Our New Team in Lysaker
Country: Norway
Are you motivated by building something new, creating structure, and helping people succeed? We are looking for a Customer Service Team Leader to join our Operations team in Lysaker.
This is a unique opportunity to take part in an important transition, as we move our customer service operations from Stavanger to Lysaker. You will play a central role in building the new team, ensuring a strong transfer of knowledge, processes, and best practices from the current setup, and setting the direction for how we deliver high-quality customer service going forward.
During the transition period, you should expect some travel to Stavanger to ensure a proper handover and close collaboration with the current team. You will be supported by experienced colleagues in Stavanger, who will help share knowledge and provide insight into daily operations, workflows, and customer service processes.
As part of a transforming organization, you will have the opportunity to shape team culture, develop ways of working, and contribute directly to customer experience, operational efficiency, and performance.
Your impact
As Customer Service Team Leader, you will be responsible for establishing and leading a new customer service team in Lysaker. You will help create a strong foundation for the team, both operationally and culturally, while ensuring that daily customer service is delivered with quality, structure, and efficiency.
You will work closely with colleagues across Operations and other key business areas, and you will be expected to balance hands-on involvement with leadership, coaching, and continuous improvement.
Key responsibilities
<ul><li>Build, onboard, and develop a newly established customer service team.</li><li>Support the transition of tasks, knowledge, and ways of working from Stavanger to Lysaker.</li><li>Lead daily customer service operations across phone, e-mail, chat, MyPage, and digital channels.</li><li>Prioritize work based on volumes and resources.</li><li>Follow up on KPIs, service quality, performance, and team development.</li><li>Coach team members through regular feedback and quality follow-up.</li><li>Ensure customer service is delivered in line with company policies and risk standards.</li><li>Drive improvements in processes, service channels, and workflows.</li><li>Collaborate closely with stakeholders across Operations, Commercial, Risk, Collections, AP/AR, and other business areas.</li></ul>
What you bring
We are looking for a leader who can create trust, structure, and momentum in a team that is being built from the ground up. You are comfortable leading through change and enjoy being both strategic and hands-on.
We believe you will succeed in the role if you have:
<ul><li>Experience from customer service, operations, collections, or a similar environment, preferably within banking or financial services.</li><li>Leadership experience, or experience as a senior team member, acting team lead, project lead, or process owner.</li><li>Strong people management, communication, and collaboration skills.</li><li>A genuine motivation to create strong customer experiences.</li><li>Good business understanding and an analytical, detail-oriented mindset.</li><li>A structured, proactive, and solution-oriented way of working.</li><li>The ability to drive performance, improvements, and change.</li><li>Norwegian language skills are required, together with very good English skills. Another Nordic language is considered an advantage.</li></ul>
What we offer
<ul><li>A unique opportunity to build and lead a new team in Lysaker.</li><li>A key role in an important operational transition.</li><li>Support from experienced colleagues in Stavanger during the transition and handover period.</li><li>The chance to shape team culture, workflows, and customer service delivery from the beginning.</li><li>A role with high impact on customer experience, efficiency, and operational performance.</li><li>A dynamic environment with close collaboration across key business areas.</li></ul>
Are you ready to build something new?
If you are motivated by leadership, customer service, and the opportunity to shape a new team, we would like to hear from you.
Send your application no later than July 13, 2026 -- applications will be review ongoing so we encourage you to send your application as soon as possible.
Apply today or reach out to Head of Customer Service, Dijana Leso for more information. You can reach Dijana the 6th and 7th of July on phone +45 26476664
Background checks are conducted for relevant candidates as part of the recruitment process. For positions that require authorization and/or confirmation of suitability, a police certificate of good conduct and credit check must be presented. Background check is carried out with prior consent from the candidate.