Join Nordic Approach as Customer Success \& Sales Coordinator

A practical customer-facing role combining three areas: customer contact, commercial operations, and junior sales responsibility for smaller accounts and inbound opportunities.

We are looking for a Customer Success & Sales Coordinator to join our sales team. The role is operational at its core, ensuring that orders, releases, invoicing, logistics, inventory, and customer data are handled accurately and efficiently. You will also take care of smaller customer accounts, respond to general sales inquiries, and help new customers get started with Nordic Approach.

This is a good opportunity for someone with specialty coffee experience who wants to develop further on the commercial side of the industry.

• Take orders, releases, reservations, and sample requests by phone, email, or web and register them in Odoo.
• Process sales orders, contracts, invoices, and shipment documentation in Odoo.
• Arrange shipments by land, sea, and air from our warehouses to B2B customers internationally.
• Monitor shipment status and proactively communicate relevant updates to customers.
• Maintain reliable customer, CRM, sales, invoicing, inventory, and logistics data in Odoo.
• Help maintain control of physical inventory across several warehouse locations.
• Set up and onboard new customer accounts.
• Manage a portfolio of smaller customer accounts and support customers with coffee selection, availability, reservations, and purchasing.
• Respond to general sales inquiries, qualify inbound opportunities, and hand over larger or more complex opportunities to the relevant salesperson.
• Join customer meetings, cuppings, trade shows, and industry events when relevant.
• Work closely with Sales, Logistics, Quality, Finance, and warehouse partners to ensure reliable execution and service.

• 2-5 years of experience in specialty coffee, preferably from a specialty coffee roastery.
• Experienced baristas with strong coffee knowledge and an interest in the commercial side of coffee may also be relevant.
• Understanding of specialty coffee quality and the needs and day-to-day realities of coffee roasters.
• Experience with customer contact, sales, order handling, logistics, or similar commercial operations.
• Comfortable working actively in ERP and CRM systems.
• Ability to communicate clearly and professionally with customers and colleagues.
• Fluent written and spoken English. Additional languages are an advantage.
• Cupping experience is an advantage.

• An international environment with direct exposure to specialty coffee producers, exporters, and roasters.
• A practical role that builds experience across customer service, logistics, systems, and sales.
• Opportunities to deepen your coffee knowledge through cupping and collaboration with experienced coffee professionals.
• A clear path to develop towards broader account management and sales responsibilities.
• A collaborative culture with room to learn, contribute, and take responsibility.
• Competitive compensation and employee benefits.

The position is based at our office and tasting lab in Tøyen, Oslo. Norwegian/EU citizenship or permanent work visa for Norway is required.

Please submit your CV, a short motivational letter, and a short 1--2 minute video.

The application form will guide you through what to include.