Admincontrol

Oslo

Based in our Oslo office, as a Client Manager you are responsible for the overall experience users have when using data rooms.
The purpose is to ensure an optimal process and satisfied returning customers.
You will work closely with our sales team and customers in all of our six geographic markets, further you will be working with the Client Manager team to make sure that we maintain our high service level.
The job currently reports directly to the Country Manager in Norway.
Responsibilities and tasks
<ul><li>Support customers and key stakeholders with data rooms.</li><li>Set up, administer, and close data rooms, including content exports.</li><li>Advise customers on best practices and deliver training, demos, and workshops.</li><li>Support the Sales team throughout the customer journey.</li><li>Gather customer feedback to improve the product.</li><li>Report and follow up on technical issues with customers.</li></ul>
Skills and experience
<ul><li>Experience in customer service or customer support, preferably within a SaaS or software company.</li><li>Strong written and verbal communication skills in Norwegian and English.</li><li>Experience managing customer interactions and delivering high-quality service.</li><li>Ability to lead customers through processes and provide clear guidance.</li><li>Strong attention to detail and the ability to manage multiple tasks simultaneously.</li></ul>
About You
You enjoy working in a collaborative environment where you can build strong relationships with customers and colleagues.
You are proactive, adaptable, and remain calm under pressure while managing customer expectations.
Most importantly, you're eager to develop your skills and take the next step in your career within a growing technology company.
We can offer
<ul><li>Competitive terms.</li><li>Good insurance and pension terms.</li><li>An excellent working environment with friendly, talented and approachable colleagues.</li><li>Attractive premises located centrally in Oslo.</li><li>Social events and joint training activities.</li><li>As a part of Euronext we can offer professional development and internal carreer opportunities thoughut the group.</li></ul>

Looking to grow your career in a customer-facing role at a leading SaaS company?