Wärtsilä Norway

Rubbestadneset

We are looking for dynamicService Coordinators or Senior Service Coordinators to join our skilled Field Service Coordination team in Rubbestadneset, Norway.
What will you be doing?
As a Service Coordinator, you will be responsible for the execution of service jobs onboard customers’ installations, both within Norway and abroad, coordinating and planning Field Service work orders in accordance with contract and customer requirements. You will maintain regular communication with Service Engineers and internal stakeholders to provide support and monitor progress, fostering a culture of collaboration and ensuring customer satisfaction.
As an ideal candidate you have excellent interpersonal skills, a team-player mindset, and the ability to work independently and take ownership of your tasks. You have a structured and efficient way of working, thriving in an interactive and fast-paced work environment. We also hope that you share our passion for providing our customers with the best possible service experience.
Your responsibilities for the role include, but are not limited to:
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Planning and coordinating Field Service jobs and projects, ensuring quality of job preparations and subsequently controlling the field service works execution.
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Acting as point of contact for customers throughout work orders, ensuring high-quality service and customer satisfaction.
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Following up and reporting work order statuses to customers and other stakeholders.
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Continuously updating the tools used for Field Service management and reporting.
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Ensuring that service jobs are completed within agreed time frame and budget.
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Closely cooperating with other departments and stakeholders to meet defined targets.
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Ensuring that all work is executed in accordance with local requirements, site procedures, and Wärtsilä Quality, Health, Safety and Environmental guidelines.
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Providing input to development of HSE processes, tools, competencies, and ways of working to secure stakeholder satisfaction and secure defined targets.
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The following will enable you to succeed in this role:
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MSc or BSc in Engineering or relevant work experience to compensate for lack of formal education.
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Experience with Project Management, coordination, or similar roles.
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Technical know-how and general knowledge of Wärtsilä products.
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Strong interpersonal and communication skills.
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Proactive and structured approach to work, with the ability to juggle multiple tasks at once.
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Customer-oriented and collaborative mindset.
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Strong Norwegian and English language skills, both spoken and written.
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We offer:
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Challenging and varied work tasks in an exciting, fast-paced, and rewarding work environment.
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Excellent opportunities for professional growth.
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Great insurance- and pension arrangements.
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Contact &amp; next steps:
Are you still wondering if you should apply and would like to get something clarified? Please reach out to General Manager, Field Service Operations Per Hedström via email at <a rel="nofollow" href="mailto:per.hedstrom@wartsila.com">per.hedstrom@wartsila.com</a>.
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 7/9/2025 by submitting your application in Wärtsilä's Career portal**.**

Join our team in coordinating field service operations worldwide!