Vard Group

Ålesund

Kenneth Borgen

Vice President Global Service and Upgrades

<p>SEAONICS will lead our customers efficiently and safely to the next level of intelligent, electrified handling and lifting solutions. In this way, we assist our customers to become the best in the world for sustainable exploration, development and harvesting of the ocean space.</p><p>The company is growing, and we are constantly looking for people with curious nature and courage. At Seaonics, you will become a part of a competent and highly specialized team that across disciplines are innovating to provide the best technology on the market worldwide. Are you the new specialist on our team?</p><p>The 1st Line Support role acts as the first technical point of contact for our customers, with a strong focus on coordination, communication, and ownership of support tickets. While technically grounded, the role is primarily about managing incoming requests, ensuring structured follow-up, and preparing handovers to the service department when field engineers are required. The position plays a key role in delivering an efficient, high-quality customer experience.</p>
<h2>Key responsibilities</h2>
<ul><li>Take full ownership of support tickets: intake, assessment, follow-up, and resolution or escalation</li><li>Coordinate with customers and internal teams, ensuring clear and proactive communication</li><li>Perform initial technical evaluations to determine appropriate next steps</li><li>Prepare work instructions and technical input for the service department when on-site service is needed</li><li>Participate in 24/7 support rotation, ensuring reliable customer assistance outside regular hours</li><li>Monitor and follow up on ongoing cases to ensure progress in line with SLAs</li><li>Collaborate closely with internal teams (Service, Engineering, Sales Support) to maintain alignment and deliver consistent service</li></ul>
<h2>Qualifications</h2>
<ul><li>Education in engineering, technical disciplines, or logistics/shipping operations – either at Bachelor level or through vocational training (fagbrev) combined with relevant experience</li><li>Experience with technical coordination, customer support, or service/logistics planning is a strong advantage</li><li>Familiarity with maritime fishing and offshore systems/equipment is beneficial</li><li>Ability to manage multiple support cases simultaneously and communicate effectively across departments</li></ul>
<h2>Personal qualities</h2>
<ul><li>Strong organizational and coordination skills</li><li>Proactive, service-minded, and solution-oriented</li><li>Technically confident and comfortable in a fast-paced, customer-facing role</li><li>Commercially aware and focused on delivering customer value</li><li>A collaborative team player who takes responsibility and ensures follow-through</li></ul>
<h2>We can offer</h2>
<ul><li>Positive working environment with challenging tasks in an exciting and international team</li><li>Opportunities for learning and personal development</li><li>Flexible work hours and competitive conditions</li><li>Company health services</li><li>Good pension and insurance agreements</li></ul><p>SEAONICS and VARD recognizes the importance of having fun at work, this is why with VARD Social you will have the chance to bond with colleagues through new experiences and shared interests. The social offer varies throughout the year and includes activities like 'walk and talk' during lunch hours, fjord cruises, cooking lessons, go karting, football practices and wine tasting, just to name a few.</p><p>With the right blend of&nbsp;fun, expertise and hard work, we are creating ships for the future.&nbsp;Join us!&nbsp;</p>

Technical Support Engineer