Sameiet Granmolunden 4

Øyer

Camilla Dahle

Head of Luxury Sales

<p>Department: Sales - Nordics</p>
<p>Reports to: Head of Luxury Sales</p>
<p>Location: Øyer, Norway</p>
<p>Employment Type: Full-Time, hybrid</p>
<p>Working Hours: CET, Monday to Friday</p>
<h3>Position Purpose</h3>
<p>As a Destination Coordinator for Luxury Sales, you will work closely with our Luxury Sales Team to arrange high-quality, bespoke Nordic itineraries. You will take responsibility for our luxury bookings from the moment they are confirmed until post-travel with 50DN. This includes communicating with clients and agents to finalise travel details, booking services, preparing travel documents, support during travel and optimising processes to enhance overall luxury sales performance. The role&#39;s purpose is to support the sales team.</p>
<h3>Key Responsibilities</h3>
<h3>1. Client Interaction</h3>
<p>● Once deposit is made you are the main point of contact for agents and clients.</p>
<p>● Build and maintain a positive and supportive relationship with all suppliers, agents and clients. Keeping open communication and collaboration</p>
<p>● Keep on top off all incoming emails from clients, agents and suppliers</p>
<p>● Be comfortable making changes, either requested or necessary to the booking on own initative.</p>
<h3>2. Luxury Bookings Management</h3>
<p>● Ensure accurate updating and maintenance of all booking records in the company&#39;s systems.</p>
<p>● Regularly monitor booking statuses and provide consistent updates to both clients and internal teams.</p>
<p>● Confirm travel details and ensure all required documents are collected from clients.</p>
<p>● Liaise with travel suppliers to book services, including excursions, transfers, and other travel arrangements.</p>
<p>● Provide clients with timely travel advice and booking updates.</p>
<p>● Address clients requests and resolve issues promptly and professionally to ensure high clients satisfaction</p>
<p>● Personalise itineraries with VIP treatment, added extras and &#34;go the extra mile&#34; details</p>
<p>● Prepare and send travel documents and perform quality control to ensure accuracy and seamless itineraries.</p>
<p>● Answer all question in detail during the booking process and after ticketing</p>
<p>● Prepare to deal with any issues that arise before, during and after travel. Coordinate with EP Team when needed.</p>
<p>● Send follow up after clients have travelled for feedback.</p>
<h3>3. Financial Management</h3>
<p>● Handle cancellations, refunds and insurance letters for booking changes ensuring the travel platform reflects accurate information.</p>
<h3>4. Team Collaboration</h3>
<p>● Work closely with Destination Specialists to ensure smooth handovers and consistent communication.</p>
<p>● Actively participate in regular sales and admin meetings to discuss progress, share updates, and provide constructive feedback.</p>
<p>● Contribute to team success by suggesting improvements and adding valuable agenda items for team meetings.</p>
<p>● Collaborate with marketing and product development teams to continuously improve travel packages and client experiences.</p>
<p>● Other tasks as required.</p>
<h3>5. Training and Development</h3>
<p>● Conduct thorough research on Nordic destinations to stay updated with the latest travel trends and attractions.</p>
<p>● Support the training of new staff members on administrative support, booking procedures, and company policies.</p>
<p>● Continuously stay updated on industry trends, as well as 50DN products and services.</p>
<p>● Actively participate in ongoing training sessions and company updates to enhance skills and knowledge</p>
<h3>Required Skills</h3>
<p>● High school diploma or equivalent.</p>
<p>● Proven experience in a sales and customer service role, preferably in the travel industry.</p>
<p>● Proficiency in Microsoft Office Suite.</p>
<p>● Strong focus on customer care, with excellent communication and interpersonal skills.</p>
<p>● Ability to build rapport and trust with clients, ensuring a positive initial interaction and follow-through.</p>
<p>● Sales-oriented mindset to assist in converting inquiries into bookings.</p>
<h3>Preferred Qualifications</h3>
<p>● Additional education in travel and tourism or related fields.</p>
<p>● Personal and/or professional experience in Nordics is highly desirable.</p>
<p>● Knowledge of Salesforce CRM software.</p>
<h3>Expectations</h3>
<p>● Consistently maintain a high level of professionalism and customer service.</p>
<p>● Proactively identify and resolve issues.</p>
<p>● Demonstrate flexibility and adaptability in handling multiple tasks and priorities.</p>
<p>● Actively contribute to team meetings and company initiatives with valuable insights.</p>
<p>● Support team growth and development through training and mentorship, while actively participating in professional development opportunities.</p>
<p><em><strong>All applications must be submitted in English</strong></em></p>


Join Our Travel Team as a Destination Coordinator!