Optoscale

Trondheim

OptoScale has developed an industry-leading computer vision system, creating a paradigm shift in aquaculture. Our product, the Bioscope, is a stereoscopic underwater camera device with onboard computing and integrated software systems. It continuously processes and transmits large volumes of data from thousands of fish every day.
To meet the growing demand for our technology, we are seeking a skilled and service-minded Service Engineer who can ensure reliable software and system performance in the field.
The role
As a Service Engineer at OptoScale, you will be the technical point of contact for everything related to Linux, networking, and software in our systems -- both internally and externally. You will report to the Team Lead Service and Maintenance, and collaborate across departments to make sure our customers and partners get efficient and high-quality support. The role will also involve some travel to customer sites and to our workshops abroad when needed.
Your responsibilities
<ul><li>Provide technical assistance to customers, partners, and colleagues in sales, customer success and operations</li><li>Diagnose and resolve issues related to Linux, networking, software, and system communication</li><li>Work with development teams to improve system quality and reliability</li><li>Share knowledge and best practices within the service &amp; maintenance team</li></ul>
About you
We are looking for a skilled professional who combines technical expertise with a service-oriented approach. You enjoy solving problems, thrive on variety, and keep a cool head when challenges arise. Whether you’re troubleshooting in the office or out on a customer site, you bring a positive, solution-focused mindset and communicate clearly with both technical and non-technical people.
To both thrive and excel in this role, we think it's an advantage if you check a few of these boxes:
<ul><li>A bachelor’s degree in computer engineering, IT, or another relevant field. A vocational certificate (fagbrev) in ICT or equivalent may also be considered</li><li>At least 3 years of relevant experience</li><li>Solid knowledge of Linux operating systems</li><li>Experience in networking</li><li>Skills in IT, communication, and ideally some familiarity with electronics</li><li>Fluent in English and strong skills in Norwegian (Spanish is a plus)</li></ul>
About us 
At OptoScale, we don’t just work -- we innovate, challenge norms, and have fun while doing it. From designing advanced hardware to developing intelligent software and supporting our customers, we’re shaping the future of aquaculture tech.
Being part of OptoScale means you’ll:
<ul><li>Be part of one of the salmon industry’s most groundbreaking tech companies.</li><li>Join a diverse, social, and genuinely fantastic team of colleagues.</li><li>Have the freedom to shape how we work -- your ideas truly matter here.</li><li>Enjoy perks that make your work-life balance a breeze.</li><li>Be part of a company named among Norway’s top 50 most exciting tech companies in 2024.</li><li>Be proud to create products carrying the rare Made in Norwaylabel -- a true mark of quality and innovation.</li></ul>
Application process 
We are committed to fair and inclusive recruitment and encourage individuals from all backgrounds to apply. To ensure an unbiased process, applications and CVs are reviewed in anonymous mode, without names or personal details. Candidates who align well with the role will be invited to complete skills and personality assessments, which help us ensure the best fit for both you and our team. As part of our hiring process, we may conduct background checks to maintain the integrity of our company.

Bring your problem-solving skills to work on tech that really makes a difference in aquaculture