Helly Hansen

Oslo

Customer Operations Representative Nordics
<h4 class="navds-heading navds-heading--xsmall navds-typo--spacing">KEY OBJECTIVES</h4>
In this position you will have the opportunity to influence and develop one of Norway’s most internationally known and recognised consumer brands.
As part of our professional, multi-national team you will hold a variety of challenging tasks servicing our Scandinavian wholesale and B2B customers.
You will be the Key person in the Orderbook management, delivery coordination and aftersales processes.
There will be a close working relationship with the Sales teams to offer the best service to our customers in all business units -- Sports, WorkWear and Musto.
<h4 class="navds-heading navds-heading--xsmall navds-typo--spacing">KEY RESPONSIBILITIES:</h4>
SERVICE EXCELLENCE
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Customer Service Excellence : Ensure first-class customer orientated advice and service to Helly Hansen wholesale and B2b customers within the assigned region. Assist with our product deliveries, prices, discounts, after sales checks, campaigns and other service-related questions.
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Team : develop and maintain effective working relationships with all colleagues to ensure a ‘one team approach’ to the delivery of the Customer Service Excellence standards and the business objectives.
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Support: provide support and assistance to colleagues within the whole HH company.
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Cross Functional: Work with local sales, Finance, logistics and other cross functional teams across the company exchanging information and making decisions together, to ensure best possible solution towards our customers.
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OPERATIONS
Orderbook Management
<ul><li>Support, follow up and help on Order Entry</li><li>Check terms and discounts according to seasonal deadlines</li><li>Monitor product availability and possible delays.</li><li>Communicate with customer accounts and sales teams about possible changes that affect orders</li><li>Ensure orders are released on time to meet customers needs</li><li>Reconciliation of returns, chargebacks, reclamations and exceptions</li><li>Support monthly Forecast process and active follow up of shipping targets</li></ul>
<h4 class="navds-heading navds-heading--xsmall navds-typo--spacing">SKILLS / PERSONAL QUALITIES</h4>
As a member of the Customer Operations Team, it is required to have an excellent approach servicing our customers, be a positive influence in the team and excel in the daily assignments.
Service:
Passionate about Brands and products
Excellent communication written and verbal
Patience and Empathy
Tenacity -- not taking the shortcut
Team:
Team player
Positive and helpful attitude
Good in taking initiative
Operations:
Computer literate
Structured and detail oriented
Efficiency mindset
<h4 class="navds-heading navds-heading--xsmall navds-typo--spacing">EXPERIENCES / QUALIFICATIONS</h4>
<ul><li>Working experience in a Customer Service environment is an advantage</li><li>Understanding the needs of customers and being able to turn complaint into positive experience</li><li>Computer literate, experience in ERP systems is a plus</li><li>Fluency in Norwegian and English is a must and in one of the other Scandinavian languages is a big plus</li></ul>
<h4 class="navds-heading navds-heading--xsmall navds-typo--spacing">WE OFFER</h4>
Dynamic, creative and international environment
Inclusive and helpful team
A culture of empowerment and ownership
Fantastic office location with newly renovated facilities -- centrally in Oslo
Thorough support and training
START
Application is ONLY accepted in portal (due to personal data protection rules) and not later than August 13th 2025.
Start would be as soon as possible.
Questions can be directed to: Evelin.hio at hellyhansen.com