Foxway

Sandefjord

Our Service Desk team is currently looking for a Service Desk Agent to join us in Sandefjord!
In this role, you’ll be at the heart of our operations---managing all incoming customer orders and ensuring a seamless experience through effective communication, issue resolution, and collaboration across departments.
As a Service Desk Agent, you’ll be a vital point of contact between our customers and internal teams.
This is how your normal week would look like:
<ul><li>
End-to-end handling of customer order administration.
</li><li>
Registering, planning, releasing, and monitoring customer orders according to SLAs or agreed delivery dates.
</li><li>
Proactively managing the order backlog, including regular updates of delivery statuses in ERP systems and communication platforms.
</li><li>
Resolving order-related issues, incidents, and conducting general troubleshooting in close cooperation with other departments.
</li><li>
Supporting continuous improvements in order processes to enhance operational efficiency and customer experience.
</li><li>
Performing administrative tasks related to customer orders.
</li><li>
Serve as the first point of contact for all IT-related inquiries via phone, email, or in-person.
</li><li>
Adhere to Service Level Agreements (SLAs) of customer cases and incidents.
</li><li>
Guide users through troubleshooting steps and provide clear, non-technical explanations.
</li><li>
Ensuring compliance with internal performance targets and service level agreements (SLAs).
</li><li>
Collaborating with internal teams and contributing to the development of internal knowledge bases and process routines.
</li></ul>
Who we are looking for :
We believe you are a service-minded and structured professional who thrives in a fast-paced environment. To succeed in this role, we humbly expect that you have:
<ul><li>
Minimum 2 years of experience in a Service Desk, Help Desk, or a similar administrative order and / or logistics-oriented role.
</li><li>
Strong administrative and organizational skills.
</li><li>
Good understanding of operating systems (Windows/macOS) and the Microsoft Office Suite.
</li><li>
Experience working with ERP systems e.g., Jeeves.
</li><li>
Experience working with ticketing systems, e.g., ServiceNow.
</li><li>
Excellent communication skills in both Norwegian and English written and spoken.
</li><li>
Strong ability to prioritize tasks, manage multiple responsibilities, and work independently.
</li></ul>
To thrive with us, you should:
<ul><li>
Be analytical and confident in making decisions.
</li><li>
Take ownership of your responsibilities with a drive for continuous improvement.
</li><li>
Embrace challenges and enjoy learning in a dynamic and collaborative environment.
</li><li>
Demonstrate high levels of commitment, initiative, and adaptability.
</li></ul>
Why join Foxway?
<ul><li>
Be part of a company that drives circular and sustainable innovation.
</li><li>
Work in a supportive, engaging, and fast-paced culture.
</li><li>
Enjoy opportunities for personal and career development.
</li><li>
Access employee discounts via our web store.
</li><li>
Receive competitive pension, insurance, and health benefits.
</li></ul>
Interested?
We are reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue, apply quickly!

Are you passionate about delivering outstanding customer service and eager to be part of a forward-thinking team?