Dualog

Tromsø

Andrea Giglietti

Head of Customer Success

We are strengthening our dedicated Technical Support team to look after our clients.
The Technical Support Specialist&#39;s mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.
 
<h1>About The Job</h1>
We are looking for the next Technical Support Specialist (Junior / Senior) to join our team in Oslo or Tromsø.
As a Technical Support Specialist, you will provide exceptional technical support by combining creative problem-solving with a deep understanding of how Dualog&#39;s solutions operate. Collaborating with diverse stakeholders---developers, captains onboard ships, and industry partners---you will play a key role in delivering Customer Success.
You&#39;ll be part of a highly skilled team based in Norway and Singapore, known for providing unparalleled support to our customers both at sea and ashore.
 
<h1>What you will do</h1>
<ul><li>
Deliver 1st and 2nd line technical support for Dualog software and services via phone and email (training provided).
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Collaborate with colleagues in Norway and Singapore to ensure seamless global technical support operations.
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Contribute to team projects and special service deliveries.
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Engaging with customers and internal teams to enhance Customer Success and service quality.
 
</li></ul>
<h1>What we are looking for</h1>
<h3>Key Requirements:</h3>
<ul><li>
Fluency in Norwegian is mandatory
</li><li>
A strong passion for technology and solving technical challenges.
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Foundational knowledge in networking, operating systems, hardware, and email protocols, with troubleshooting capabilities.
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Excellent analytical skills, capable of making effective decisions independently and within a team.
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A customer-first mindset with a drive to find solutions that meet client needs.
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Self-motivation, eagerness to learn, and the ability to excel in a dynamic and fast-paced work environment.
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<h3>Preferred Qualifications :</h3>
<ul><li>
Diploma or bachelor&#39;s degree in IT or a related field, or equivalent relevant experience.
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Hands-on experience in customer-facing technical support roles.
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Proficiency in troubleshooting networking, operating systems, hardware, and email protocols.
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Knowledge of Oracle databases or other database management systems.
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Certifications such as CCNA or CompTIA Network&#43; are highly advantageous.
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Experience in maritime satellite communication and the shipping industry is a plus.
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<h1>Location</h1>
<ul><li>
Tromsø (Dualog&#39;s office in Oslo is also an option)
 
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<h1>What we offer</h1>
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Opportunities for personal and professional development: You will have a unique chance to develop skills in network knowledge, database expertise, and problem-solving. We also offer great 
career opportunities, with a focus on fostering growth within the company.
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Inclusive social environment: We value community and well-being in the workplace. Social gatherings and activities are arranged throughout the year to strengthen the positive work culture.
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Solid pension and insurance arrangements
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Internet subscription: we&#39;ve got it covered! 
...and many other perks
 
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Technical Support Specialist/Senior Specialist