Beumer Group

Gardermoen

BEUMER Group is an international leader within sortation systems for baggage handling in airports all over the world. Located in Oslo Gardermoen T1, you will be a part of our residential team running the Operations and Maintenance contract.
We offer a job with the opportunity to influence in a collaborative and innovative work environment. You will have lots of opportunities for both professional and personal development.
The job 
As our new Service Manager, you are responsible for the service delivery and BEUMER Group's service organization at Oslo Gardermoen Airport consisting of 20-25 colleagues -- all collaborating to keep the baggage system running 24/7/365.
Your primary responsibility is to secure an efficient and profitable operation of the site and secure a high level of customer satisfaction. More specifically, the tasks include but are not limited to:
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Customer relation and client coordination
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Ensure service-level agreements (SLAs) are met
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Liaise with clients and internal teams to resolve escalations
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Support the implementation of new service concepts and contracts
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Monitor service quality and initiate improvements
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Planning of resources and ensuring that our competence sheet is updated
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Finance including budget and reporting
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Your profile 
With your structured approach, you navigate complex situations, calmly and clearly finding solutions to ensure progress and the best possible solutions. You lead by example and motivate your employees recognizing that the best results and solutions are created by teamwork. Moreover, you bring the following qualifications to the job:
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Preferably a technical education
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Management experience in technical service
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Experience in customer handling
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Financial and commercial understanding
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Solid IT skills and experience with CRM
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Fluency in English and Norwegian
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Interested? 
If you have any questions regarding this position, please contact O&amp;M Manager, Scandinavia Tom Petersen on +45 2063 8555. We interview for the position in August.

Are you ready to take on your next challenge as Service Manager for a high impact site with state-of-the-art technology?