Bank Norwegian

Fornebu

We’re looking for a committed and skilled Collection Officer to join our team and support our Finnish customers . If you're passionate about customer care, problem-solving, and helping people navigate financial challenges, you might be the one we’re looking for!About the role: As a Collection Officer, you will play an important role in negotiating and implementing solutions for our Finnish customers experiencing financial challenges. You will be part of a dedicated team and work closely with the debt collection process to ensure appropriate actions in accordance with applicable laws and regulations. You will join the Collection department, which consists of 14 employees across our six markets, all based at our office in Fornebu.
Main responsibilities:
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Negotiate good and sustainable solutions for customers experiencing financial challenges
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Ensure that right measures are offered at the right time.
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Assist Debt Collection Agency with information about the claim, including specifications, history and other relevant details.
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<li>Review disputes or objections with the Debt Collection agency.</li>

<li>Ensure cases are handled accurate and efficient, while following relevant laws and regulations.</li>

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Assess legal issues and familiarize oneself with relevant legislation concerning debt collection.
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Contribute to analysis, KPI follow-up, and quality control within the department.
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What you bring:
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1--3 years of experience in debt collection or a similar role.
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Strong communication and negotiation skills.
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Service-minded, detail-oriented and calm under pressure.
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Fluent in Finnish and one other Scandinavian language (Norwegian, Swedish or Danish) and English.
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Education or background in law, economics, finance, or a related field is beneficial.
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To thrive and perform well in the role, we believe you are...:
...someone who is not afraid to take initiative when needed. Your strong communication skills and ability to work efficiently in a fast-paced environment make you a valuable asset to the team. You also enjoy collaboration, are detail-oriented, and have a good understanding of relevant laws and regulations. Most importantly, your focus on customer service is what truly sets you apart!
In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we take the lead.
Practical information:
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Start: As soon as possible
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Location: Snarøyveien 36, Fornebu
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Form of employment: Permanent, full-time
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Application deadline: We will review applications on an ongoing basis
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Working hours: Our core hours are 09:00 - 15:00, with hybrid work possibilities (typically two days of home office per week).
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For this position, we conduct a credit check on the candidate we offer the job to. Employment is contingent upon a satisfactory result.
Have you heard of NOBAVERSE?
In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way to achieving our goals -- all in a workplace that’s a little extra bubbly! ✨
Read more about our employee value proposition on our careers page.
Read more about how our recruitment process works in the FAQ.
We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.
Read more about how we handle your personal data here.
If you have any questions or concerns about the position, please contact the responsible recruiter.
We look forward to receiving your application! 🙏✨

Do you want to support our Finnish customers through financial challenges?