Aceve Norge

Oslo

At Aceve, we empower the builders of society and transform the construction and skilled trades industry---one of the least digitalized sectors in Europe.
As a united SaaS powerhouse, we bring together leading products into a single pioneering platform dedicated to making a difference.
With over 900 passionate employees and more than €100 million in revenue, we blend tradition and innovation to reshape our industry’s future.
Our cloud-based, AI-driven software solutions deliver actionable insights and drive improvements for construction companies and skilled tradespeople, enhancing project management, installations, maintenance, and services.
On our ambitious growth journey, we are committed to winning together and accelerating digital transformation.
With Aceve’s tools, our customers can boost their performance, productivity, and profitability, ensuring they thrive in a rapidly changing landscape.
Join us in revolutionizing the industry and building a brighter future together!
You’re the kind of person who thrives on keeping things organised, picks up new tools in a flash, and sees every challenge as a chance to find a smart solution.
If clear communication and top-notch service make you tick, this could be your next great move!
What will you do?
We’re hiring a Support Consultant to provide financial support Norwegian customers.
You’ll handle questions about invoices, contracts and payments, and occasionally help with other product-related issues.
The role calls for clear communication, practical problem-solving and teamwork to deliver timely, accurate service and keep records up to date --- because at Aceve our customers always come first.
<ul><li>Respond to customer inquiries via phone and email, following departmental procedures and KPIs.</li><li>Provide guidance and user support with an emphasis on financial topics (invoices, contracts, billing).</li><li>Negotiate and establish payment arrangements with customers who are behind on payments.</li><li>Accurately document all customer interactions in the company support system.</li><li>Update and maintain the knowledge base and procedural documentation as needed.</li><li>Record agreed financial arrangements in Salesforce.</li><li>Collaborate with other departments and share knowledge to enhance customer service and internal processes.</li><li>Support the Norwegian support team as required.</li><li>Perform other ad hoc administrative tasks as assigned.</li></ul>
Qualifications &amp; Skills:
<ul><li>Fluency in Norwegian</li><li>Customer-centric attitude and strong customer service orientation.</li><li>Experience with billing, invoicing or contract support.</li><li>Experience using Zendesk or similar customer support platforms is a plus</li><li>Experience with finance systems (meriting/advantageous).</li><li>Service-minded, efficient, and proactive in your approach to customer interactions</li><li>Detail-oriented and structured, with a strong focus on customer satisfaction</li><li>Genuine interest in customer support and problem-solving</li><li>Collaborative team player who can also work independently and take initiative</li></ul>
Not ticking every box?
No worries!
We value potential and drive, so apply anyway or connect with us- you might be just what we're looking for in our growing organisation!
Join Aceve and take your expertise to the next level, together we are redefining what’s possible in craft and construction solutions!
Aceve is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our selection process is conducted continuously and without discrimination, ensuring an equal opportunity for all candidates.

Join Aceve as a Customer Support Consultant